@inproceedings{Banovic2012,
author = {Banovic, Nikola and Chevalier, Fanny and Grossman, Tovi and Fitzmaurice, George},
title = {Triggering triggers and burying barriers to customizing software},
booktitle = {Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems},
series = {CHI '12},
year = {2012},
location = {Austin, Texas, USA},
pages = {2717--2726},
publisher = {ACM},
address = {New York, NY, USA},
keywords = {adaptable interfaces, adaptive interfaces, customization, mixed-initiative, personalization},
}