@inproceedings{Gali:CHI2012, author = {Gali, Guia and Oliver, Symon and Chevalier, Fanny and Diamond, Sara}, title = {Visualizing Sentiments in Business-Customer Relations with Metaphors}, booktitle = {Proceedings of the SIGCHI conference on Human Factors in computing systems, Extended Abstract}, series = {CHI '12}, pages = {1493--1498}, numpages = {6}, publisher = {ACM}, address = {New York, NY, USA}, year = {2012}, location = {Austin, Texas, USA}, }