Expected
Major Softgoal	sub Softgoal	Cont. Value	Eval. Value	Study	Situation
Good Collaboration
	avoid under utilization of customer	+	PD		from 100% availability of customer, only 20% was necessary
	minimized technological gap between customer and developers	+	PS		training the customer (as needed),
commitment	customer be available when needed	++	D		lack of on-site customer
self-motivation
be effective	minimum customer/company cultural conflict	+	PD
	customer can handle multiple tasks and roles	++	D		Large project (S6) - customer could not play the role of all stakeholders
			S		Team of Customers, rather than one customer were on-site
			S		Classical stakeholder analysis had been performed, before working with on-site customer
	company does not overinfluence the customer	+	D		Development team could easily convince the customer, without actualy implementing some of the user stories
	customer does not overinfluence the team	+	D		when customer noticed that he can influence the team, started to complain about anything and everything
			S		customer (team) was trained on how, and when to represent their idea, besides he was asked to think of "…so that..." in order to have a good reason for his demands
customer be beneficial to the team	customer be competent	++	?
	customer be knowledgable (about domain needs, priorities)	++	?
	customer be credible	++	?
	customer have managerial support	++	?